How is your retailing business faring in this tough economy? Are you spending more on your IT department, just trying to keep up with burgeoning technologies, than on your mechandising and marketing departments? Are the revenues during this economic downturn keeping up with your ever growing expenditures?Retailers are turning more and more to outsourcing as a viable option in the fields of Internet marketing, billing and call center operations. Online sales have exploded during this recession as consumers look for alternatives to brick and morter stores going out of business. Some of these retailers on the verge of bankruptcy are turning to online only sales and outsourcing a majority of the IT work as a way to stay afloat. Businesses are using technology increasingly to manage non-critical operations such as Internet branding, inventory management and vendor...
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A primary focus of outsourcing a few years ago was to handle back office operations and applies to customer service, sales and technical support. Now financial, airline reservations, web and IT support services, among others, are in. Streamlining operations while accelerating the revenue cycle is an obvious goal. Nice article, Daven.
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