With the economic downturn driving companies to look for cost cutting solutions, call center outsourcing has become a viable option for companies looking to deliver quality service for their clients, while lowering operating costs at the same time.Call centers can be very expensive to operate for companies that have found the worsening economic conditions are sending their accounts into the red. Dwindling resources have made corporations weigh the options of relocating their call center operations overseas. Additionally companies that do not have it's own call center operation are finding that they can outsource these services to facilities in the Philippines at a significantly lower cost than creating it's own center.Companies that outsource at first to save money are finding extended benefits with these services. Benefits not only include lowering costs, but also more flexi...
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About a decade ago, when I entered my first call center job, our almost two months training was focused on accent neutralization, speed and accuracy of responses (to concerns, complaints or feedback from customers) and proficiency with most industry software. In short, a daunting multi-tasking job but very rewarding, financially and personally. Liked this piece, Daven.
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