Over the course of these articles, we’ve pointed out some important elements to consider when looking for the right outsourcing partner. Here’s another that bears great consequence: who’s managing the operation?Let’s cut straight to the chase. You’ve got to have someone on your side who can advocate for your interests within the outsourcing company. This person should be someone you can relate to and rely on. What I’m getting at is the recommendation that while you’ll find your outsourcing company located overseas, you must make sure it’s run by an American. This might sound like an unnecessarily bold warning, but trust me, you’re going to appreciate the ability to be understood and get the kind of help you need when issues arise. “But wait!” you cry. “I thought if I follow all your advice, there won’...
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