Clarity is the foundation of success. You must know what you want before you can ask for it or achieve it yourself. This applies to successful outsourcing as well. Before you hire outsourced help, get really clear about what you want from the outsourcing company and the employees they will supply you with. What specific qualities are you looking for in your workers?This might be a bit uncomfortable at first. As Americans we’ve been culturally programmed that it’s not appropriate, or even legal in some cases, to devise a very restricted set of criteria for your employees. I’m not advising you to be unethical in your exercise of discrimination. Rather, I’m suggesting that you consider business-needs-based reasons why you might need outsourced employees of a certain age or gender. These are legitimately acceptable considerations overseas, so take advantage ...
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Excellent points on what kind of employees do companies really need, Daven. As you may already know, the skills and proficiency that you mentioned are just about part or required of every experienced, highly trained or well-educated employee, specifically call center agents, which is why most BPOs put a premium on experience and familiarity with a certain business line or account, on top of the prevailing technical skills or applications used within the industry. Best efforts!
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