Despite the global economic slowdown for the year 2009, the business process outsourcing industry is expected to remain strong. However, growth will be as big as 2008. The Philippines has successfully captured a niche in the business process outsourcing industry, what with hundreds of call centers opening up and operating not only in Metro Manila, but in the islands as well and pretty much everywhere in the country. This success is attributed to its high English literacy rate and cultural proximity to the U.S. This industry is now a major contributor to the country’s economy and its employment opportunities.We are in for a very tough economy, budgets are being cut across the board and companies won’t be increasing their spending on business operations. They are going to use outsourcing as a vehicle to save money, and – hopefully – increase their competitiven...
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