The reason why BPO has emerged the most talked about source of generating profit remains to be undebatable, and retains not an issue for it has proven its worth. Philippines is a third world country yet being homed by world class English speaking labor force, it has been integral in this remarkable achievement. Having a literacy rate of 94%, the Philippines also has a large pool of IT professionals and a cost-competitive telecoms infrastructure. In the 2002 Global Technology Index research done by the META Group, the country ranks third in Knowledge and Information-based jobs. Every year, three million college graduates join the workforce, bringing in an immense source of talent.Now, when outsourcing is being talked about, the first thing that comes in people’s mind is call center outsourcing. Primarily because there are a lot of call center companies here due to the proficiency of...
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