If you are in the BPO sector, you are sure to remember in 2004 when the Almighty Dell made a major announcement that they would be withdrawing a thousand jobs from India back to the United States due to quality issues. What most people did not know is that during this period, this world class company (Dell) increased the amount of jobs in the Philippines by more than a thousand.Back in 2005, Dell also made an announcement that it would be expanding its commitment to the Philippines by setting-up a couple of captive centers and would also keep a large number of its current 3rd party business relationships too. The company chose the Philippines for its new client/customer contact centers because of the really strong communication and language skills of its top notch labor force. On the company's website they stated;"English-savvy population, about 100 similar facilities in place and 6...
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