The Philippines has the second largest call center industry in the world. The only other country that has a larger industry than the Philippines is India. Have you ever wondered why very many companies outsource their services to the business process outsourcing company located in the Philippines? You should know that there are very many benefits of hiring the services of business process outsourcing company especially those companies that are located in the Philippines. Most of the companies that make up the outsourcing industry are the customer services companies. Many of them are located in India and the Philippines. The outsourcing industry was not affected by the recession and this has led to the immense growth of the industry. It is estimated that the industry will have an estimated worth of about $2oo billion by the end of this decade. Some of the benefits of outsourcing thes...
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A little storytelling, Daven, to illustrate the marked differences between a Filipino and an Indian call center agent.
ReplyDeleteOnce, in market research, I finished a survey with a guy in New York and he asked afterwards where I was from. Told him the truth and he lightened up; happy to be speaking to a Pinoy whom he has a lot of friends, so he says. He had trouble with Indians when he asked for help with his credit cards, they can hardly understand him and in frustration, he hung up and personally went to the bank rather than repeating the ordeal.