It is no secret that call center outsourcing is a well known industry; as a matter of fact, there are so many people who know of the many advantages of offshore outsourcing and plan to explore it. There are a lot of jargons used in the “offshore outsourcing” business, which are known to be quite confusing. It is essential that you know the most commonly used buzz words or terms in the offshore outsourcing industry. The following is a list of ten buzz terms used in call center outsourcing:Domestic or Onshore Outsourcing Domestic or onshore outsourcing is when an organization's business process outsourcing requirements are being met by another company located in the same nation. When compared to other call center outsourcing solutions, domestic or onshore outsourcing is more costly; especially when it comes to taxes, labor costs and other business related areas.Near S...
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