A call center is a centralized office designed for receiving and transmitting a huge volume amount of requests via phone. A company that operates a call center uses it to administer information enquiries from clients/customers, or incoming product support. Thus, the role that call center performs for an organization requires that outsourcing call center should be done carefully.How important is a Call Center to a Business?A company’s call center also administers outgoing calls for clientele, telemarketing, debt collection, as well as product services. A sub call center is the contact center that involves collective handling of faxes, letters, emails and live chat at one location.Larger part of major businesses interact with their customers via call centers – such companies include customer support firms, mail order catalogue retailers, and utility companies. In some businesse...
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