As subset of outsourcing, business process outsourcing involves the contracting of the responsibilities and operations of a particular business process or function to a third party vendor or contractor. Before now, the term was associated with manufacturing organizations like Coca Cola that outsourced a huge source of its supply chain. However, in the present context, business process outsourcing (BOP) is used basically to describe the outsourcing of a company’s operations to business process outsourcing companies.The business processes outsourced include in-house or internal business functions such as finance, accounting as well as human resources management – these ones are known as back office functions. There’s also a category known as front office outsourcing, the business processes under this category include contact center services which is customer related servi...
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